Return & Refund Policy
We take full responsibility for the quality of every uniform we manufacture. Every order goes through a detailed approval process — design, sample, and confirmation — before production begins. We stand behind our work, and if we make a mistake, we fix it. No questions asked
How Our Order Process Works
Before understanding our return policy, it is important to know how we process every order.
Because every uniform is custom-manufactured specifically for your organisation — based on your approved design, colours, logo, and specifications — we follow a strict but fair return and refund policy as outlined below.
Requirement collection
We collect all details from you: staff count, roles, sizes, fabric preference, and logo files.
Design approval
We share a digital design proof. Production does not begin until you approve the design in writing.
Sample approval
For large orders, we produce a physical sample for your review and approval before bulk production.
Final confirmation
All details are cross-checked and confirmed with you before production begins.
Quality check & dispatch
Every batch is inspected before dispatch. Only then is the order shipped to you.
Return Policy
No Returns on Customized Orders
Since all our uniforms are custom-manufactured — tailored specifically to your approved design, sizing, branding, and specifications — we do not accept returns or exchanges on customized orders. This is standard practice for made-to-order manufacturing across the industry.
We encourage all clients to carefully review and approve the design proof and physical sample before confirming bulk production. Once production begins on an approved order, it cannot be cancelled or returned.
When We Accept a Replacement Request
We accept replacement requests only in cases where the defect is on our side — not due to client preferences or changes after approval. We replace defective pieces free of cost in the following situations:
Printing error — logo printed incorrectly, wrong placement, or colour mismatch from approved design
✅ Fabric defect — torn, damaged, or substandard fabric that does not match the approved sample
✅ Stitching defect — loose stitching, unfinished seams, or structural damage found at time of delivery
✅ Wrong item delivered — different product, size, or colour than what was approved and confirmed
Refund Policy
We do not offer monetary refunds on custom uniform orders. Since every uniform is produced specifically for your organisation after design and sample approval, refunds are not applicable.
In all eligible cases of manufacturing defects, we replace only the defective piece or pieces — not the entire order. The replacement is provided free of cost with no additional charges to you.
❌ Refunds are not applicable on customized orders
✅ Defective pieces are replaced free of cost
✅ Only the defective item is replaced — not the full order
❌ Returns are not accepted due to change of preference after approval
How to Raise a Replacement Request
If you receive a defective piece, here is what to do:
1. Contact us within 7 days of delivery — by WhatsApp, email, or phone.
2. Share clear photographs or videos of the defective piece showing the issue clearly.
3. Mention your order number and the specific defect you have identified.
4. Our team will review and respond within 48 hours with confirmation and next steps.
5. Approved replacements are produced and dispatched at no cost to you.
⚠️ Replacement requests raised after 7 days of delivery may not be accepted. Please inspect your order thoroughly upon receipt.